Frequently Asked Questions

About the company:

What does the word fused mean?

Fused is the process of melting and bonding two or more materials together. The name comes from the idea of combining layers of printing filaments to form the final product.

-When did you start Fused?

Fused officially launched in 2023.

-Where is Fused located and can I pick up my own lighting?

Fused's headquarters is located in the Al-Khayyat Center on Prince Sultan Street in Jeddah, Saudi Arabia. We welcome your visit to view and order our products. You can also order through our website, and we are pleased to deliver your order via our shipping companies.

About the products:

-What type of bulb is best to use?

The best lighting is a 4-watt LED, yellow or white, depending on your taste.

-How do I remove the headlight cover to change the bulb?

The product is designed to be of high quality and innovatively ensures product durability. The top part can be removed by turning the bulb clockwise and lifting it flexibly, then put it back after the bulb is replaced.

-How do I care for Fused products?

By gently wiping with a soft, damp cloth, soap can be used to remove any minor stains.

-Do I need to replace the base or the light?

-Can I customize my own lighting design?

Although we have ready-to-print designs, we are happy to help you turn your ideas into tangible products.

About shipping:

-How long does it take to print the products?

At Fused, we strive to deliver products as quickly as possible. It typically takes 4-5 business days from order receipt and three days for shipping.

-Do you ship products internationally?

Yes, we can deliver to all parts of the world.

Is it possible to return products?

The product cannot be replaced unless there is damage resulting from delivery or there is an error in the order.

-I received the product broken?

We are happy to hear this and we will be happy to compensate you immediately. Contact us through the communication channels and we will be happy to compensate you immediately.